CX Platform

Gather context, analyse intent, engage proactively

We believe the quality of your brand’s outputs and the effort required to create them are the two key factors driving customer experience.

That’s why we only deploy technology that positively impacts those two key metrics. We prefer layering best-of-breed solutions rather than ripping and replacing your technology investment with a big, cumbersome, all-in-one customer engagement platform.

Identify

Recognise customers by one of many known or anonymous identifiers as they move between channels

Contextualise

Understand your customer’s world by gathering real context in real time from the apps and channels they already use

U

Analyse

Spot intent and determine the best next action for your customer based on their identity and context

Personalise

Provide a one-of-a-kind customer interaction based on exactly what your customer is trying to achieve.

v

Engage

Proactively take action on your customer’s behalf, reducing effort and increasing engagement

Integrate

Pre-built integrations to 100+ popular applications with REST APIs to connect everything else. Find out more…

Find out more

Learn more about how the TwistCX Platform creates higher quality interactions whilst reducing effort.

Chat with a CX expert