Make customer feedback actionable by distilling responses into two simple metrics
Retail energy companies cannot differentiate on price and should stop trying to do so
Measuring the quality of products and services is easy. But how do you evaluate Customer Experiences?
Selling customer experience rather than tickets: could WOW Air one day fly you for free?
The harder something is to do, the less likely it is that it will be successfully completed.
(and how to spot them)