Making customer feedback useful

Making customer feedback useful

Collecting and acting on customer feedback is a key part of managing the experience your brand provides. But converting customer feedback into well defined and actionable improvements that can be delivered by your brand’s operational departments can be challenging....
Kilo-what? Innovation in retail energy

Kilo-what? Innovation in retail energy

The retail energy market remains too focused on delivering products and services rather than serving the underlying outcomes consumers are looking for. Its simple to demonstrate the disconnect. In the home, we set our thermostats to heat or cool the air to a specific...